Frequently Asked Questions (FAQ)

1. Is Bangbet Ghana Legal?

The casino operates under the official trading name of Infinity Mobile Gaming and Entertainment Ltd., a reputable entity registered under Ghana's laws. We are authorized by The Gambling Commission of Ghana, License No. 0001033, to ensure your gaming experiences are legitimate and secure.

2. How Many Betting Methods Are Available?

We offer a variety of betting methods to cater to our users' preferences. Our platform provides webpages and mobile applications (APPs) designed for smartphones, ensuring seamless access to our services. 

3. What If I Forget My Password?

In the event that you forget your password, rest assured that you can initiate the process to retrieve or reset it on your own. Simply navigate to the login page and follow the instructions provided. Should you encounter any issues during this process, our dedicated customer service team is available to assist you further.

4. Can I Change My Username After Registration?

Once registered on BangBet, your username is set as your mobile phone number. Currently, we do not offer the option to change your username. For all your betting activities and account management, continue using the mobile phone number associated with your account.

5. What Are the Deposit and Withdrawal Methods and Restrictions?

To ensure the security of your account, specific restrictions are in place concerning deposit and withdrawal transactions. For comprehensive information regarding these methods and restrictions, kindly refer to the relevant help section available on the website.

6. What Happens Upon Winning a Bet?

When your bet results in a win, your winnings will be automatically credited to your online account. Occasionally, there might be a slight delay in this process due to pending confirmation from the respective match's governing body. We appreciate your patience and understanding.

7. Can I Modify or Cancel a Placed Bet?

Once a bet is placed, it cannot be canceled. However, we offer the "CashOut" feature, which allows you to secure a partial amount of your initial stake. To learn more about the usage and benefits of this feature, please refer to the relevant help page on our website.

8. What Is the Minimum Betting Age for Bangbet?

Participation in Bangbet is exclusively reserved for individuals who are 18 years of age or older. We are committed to promoting responsible betting practices and encouraging our users to engage in responsible gambling. 

10. How to Resolve Slow Site Speed or Freezing Issues?

If you encounter issues with slow site speed or freezing during gameplay, we recommend taking the following steps:

  • Restart your browsing session.
  • Consider switching to a different browser.
  • Enhance your experience by installing our official Lite and fast App, available for download atour website.

10. How can I contact customer service?

We value effective communication with our users. To reach our customer service team promptly and efficiently, you can contact us through the following means: